+65 6486 8777

Customer Service

Shipping & Delivery

The site owner will not be held responsible for goods damaged or stolen in the shipping and delivery process. We can not guarantee the shipping times as we make use of independent shipping companies, which rely on many factors such as flight availability, land transport etc. Our Delivery Policy forms part of the Terms and Conditions. Goods will normally be shipped within 3 business days, when products are in stock. We will notify you should there be any delays. We cannot be held responsible for any delays once the product has left our premises.

Privacy & Security

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. If you have any questions, concerns, or comments about our privacy policy you may contact us by email at mrwalkytalky@grid.net.sg or by phone at +65 6486 8777.

Returns & Replacements

If you are not completely satisifed with the original condition and/or performance of your purchased merchandise, you may return it to us within 7 days of date of receipt. If you wish to return equipment within the first 7days it must be in its original packaging and in resalable condition. Supplies submitted for return must be unopened and unused.

f you wish to return an item please contact us for a Return Authorization and return it to us at your expense. Any products received without a return authorization will not be accepted. Returns will not be accepted on items more than 7 days after date of receipt of item.

The item will then be tested, and if found to be faulty, it will be replaced or alternatively your entire purchase will be refunded if it is found faulty. Faulty items are to be returned to our shipping address below.

After the 7 day return period, machines that are defective or broken are covered by the manufacturer under the terms of their warranty. If you have questions about the terms or conditions of the manufacturer warranty on any items please contact us by email at mrwalkytalky@grid.net.sg or by phone at +65 6486 8777.

Some items are considered custom and are not accepted for return. These items are made or cut specifically for your order and thus can not be returned.

Please kindly note the following:

1) Returns must include the original invoice or packing slip.

2) Return unused items in the original box with all accessories, warranty cards, owner's manual, etc. within 7 days for an exchange or refund. All other unused items must be returned in good condition with original packing within 7 days for an exchange or refund. Non-defective returns will be charged a 15% restocking fee.

3) Returns without the complete original packaging will not be accepted.

4) Shipping and handling is non-refundable except in the case of defective merchandise shipped within Singapore (as determined by us).

5) Shipping for returned merchandise must be pre-paid by the customer.

6) Please allow 4-6 weeks from the date we receive the return for credit.

7) Returning merchandise nullifies your ability to take advantage of any promotions or rebates that may be associated with it.

Shipping/Return Address:
1 Lorong 2 Toa Payoh
#03-01 Yellow Pages Building
Siingapore 319637
Please ensure that your details are included with the consignment and a fault description. Should you require further information please email mrwalkytalky@grid.net.sg or by phone at +65 6486 8777.

Ordering

To ensure that you, our valued customer, get the best possible prices at all times, we do not carry stock on all the products advertised. Product stock levels change on a daily basis, we therefore have little control over stock availability and do not guarantee that the product ordered will always be available. All products advertised in all marketing material are limited to stock availability. (We will contact you immediately, should the product that you ordered not be available, before your payment is processed)

We will not be obligated to supply a product that are out of stock or at the price advertised.

Prices are based on third party rates and the current exchange rate and are subject to change without prior notice.

Payment, Pricing & Promotions

We currently accept VISA or Mastercard credit cards, PayPal and Moneybookers on our site. Should you wish to make any other forms of payment, then kindly contact us via email at mrwalkytalky@grid.net.sg or by phone at +65 6486 8777.

Viewing Orders

To view your orders, login to your account and click on the My Orders link

Updating Account Information

To update your account information, delivery address etc. Login to your account and click on the My Addresses link to update your delivery addresses or click on the Account information link to update your contact information.

Where are your offices?

Registered Business Address:
1 Lorong 2 Toa Payoh
#03-01 Yellow Pages Building
Siingapore 319637
Tel: +65 6486 8777
Fax: +65 6482 7555
Email: mrwalkytalky@grid.net.sg

Shipping Address:
1 Lorong 2 Toa Payoh
#03-01 Yellow Pages Building
Siingapore 319637
Tel: +65 6486 8777
Fax: +65 6482 7555

Technical Support and Business Hours:
Monday to Friday 8am - 5:30pm

Terms and Conditions of Use

Website Terms and Conditions of Use Relating to www.MrWalkyTalky.com.sg

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the [MrWalkyTalky] (“Provider”) website located at the domain name [www.MrWalkyTalky.com.sg] (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-Commerce & Privacy

The Website www.MrWalkyTalky.com.sg sells Two Way Radios and Walkie Talkies, Wireless Technologies equipment, Software and Accessories. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website. The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device. The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Store Manager at our registered business address or mrwalkytalky@grid.net.sg

Updating of these Terms and Conditions

Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by Singapore and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy: Casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Choice of Law

This Website is controlled, operated and administered by Provider from its offices within the Republic of Singapore. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of Singapore export laws and regulations. If the User accesses this Website from locations outside of Singapore, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of Singapore, and the User consents to the jurisdiction of the Singapore High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.